I cannot log into my hotmail account and Facebook because of someone using my account?

Hi, Please help me to able to log into my hotmail account. I was said someone is using my account, actually nobody is using my account but me, 2weeks ago, I took my computer with no battery to other states, since then I have not been able to log into my account including facebook. I filled out the form for recovery with required information on me  but I am still struggling to get my account back,because some of my information is incorrect, I don't remember all information I put when I buit my account, I also keep calling Customer service dpt, and now I am able to reach this page, Could you help me to be able to log into my hotmail account? thanks.