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I cannot delete my Outlook.com / Live account

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归档帖子，发布于 2013年11月6日。 产品：Hotmail（已停止开发）。 其中的信息可能已经过时。

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问题 提问于 2013年11月6日

I have an Outlook.com / Live account that I set up so that I could log on to Windows 8 am now using another one that I set up previously and therefore would like to delete it.  However whenever I use the 'Close Account' option I get the following message:


You need to cancel any paid services or Microsoft Points account associated with your Microsoft account.


I followed the link which takes me to my subscriptions but I do not have any and I do not have any points.


I would be grateful if someone from Microsoft could please advise me what I need to do.


Thanks, Paul.


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