I cannot access my Profile

I am unable to access my user profile from within Outlook.

The error message that I see is:

I contacted support who gave the following response:

Hello

We have received a recent request to reactivate your account, however, when we checked we noticed that your account does not appear to be closed. We have also reexamined the content and have determined that the files are not in violation of the Microsoft COC or TOU. If you are still unable to access the account there may be a technical issue with it. You can contact the technical support team at http://answers.microsoft.com/en-us


Sincerely,
Marian
Online Safety Team

I notice that other users are experiencing the same issue which seems to require more technical investigation.  Could my account also be checked so that this problem can be resolved?

Thanks in advance -