How to delete Microsoft account when billing info and hotmail deactivation constantly fails?

Whenever I try deleting my email account, it says that first I need to cancel any paid services with Microsoft and then deactivate my hotmail account. So when I go to the link to cancel any paid services with Microsoft, it says that there is no billing information. It does not make sense; it's asking me to cancel something I don't have. I just want to delete my hotmail account. I already called Microsoft and Microsoft billing and they told me to come here.