how to cancel security info erase

I accidentally erased my security info. it says i have 30 days until it erases. i called xbox customer service and we tried erasing the cache and cookies on iphone safari, google chrome, internet explorer, and fire fox. nothing worked. im stuck in a lop thow. it gives me the option to cancel, but i click it and it brings me back to a page saying i need a verifacation code. i click next and it sends the code to my email and i put the code in and it brings me right back to the page saying i have 30 days until it is all erased, this repeatseverytime we try. we tried that on all the browers i mentioned earlier. the same thing happens on all of them. if anybody could help please do.