问题 提问于 2012年12月15日
Very disappointed with Hotmail... Recently lost over 10 yrs of emails -- logged in after a long time of inactivity (messages were forwarding to a Comcast account I check daily), and my account was completely empty with just a "Getting started..." email
from Hotmail. Restoring deleted does not help. Additionally, can't find a support phone number, and may have called a fraudulent/phishing scam company by mistake, trying to fix this. ( They offered to sell me security products for my hotmail account?!) Changed
all passwords from a different machine, and Microsoft has now pushed my account into Outlook.com. So my questions are:
Can I talk directly to an official Microsoft support specialist?
Can I get back the emails that were lost?
If I've been hacked, can I secure the account?
Can I backup a 2nd related/associated hotmail account (also has more than 10yrs of messages, still intact so far), then close both accounts? (Will need to update all personal accounts on other sites first that use either address as my login...)
Thank you.
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