how do I recover a cancelled Hotmail acount?

Dear Microsoft Tech Customer Service;

Please advise how to recover my HOtmail Plus Acct (*** Email address is removed for privacy ***) ASAP that was deactivated by Microsoft Billing.  BOOM!  NO access to to the pop3,live.com server for either my personal email or motel busioness email without any Notification, forewarning or email inquiry when the acct's auto-billing failed.

Fortunately, I found a phone no for Microsoft Billing, whom I called to investigate. After an hour or so with a very patient & professional Customer Service Person, I was apprised that my old account (*** Email address is removed for privacy ***) had been REACTIVATED.  BUT despite several attempts with assistance from the Customer Service Person, we could not access / recover  the account or its email!  AND Microsoft doesn't provide a phone hotline to asist with account recovery or technical assitance. 

Instead, I was instructed to set up an entirely new account & password, solely so I could login to this Microsoft Forum to transmit my plea for Microsoft for assistance via this platform, then wait for a reply within the next 24 hrs!

Well guys, I hope to hear from you ASAP instead of in 24 hrs, since my motel business email has ALREADY been DOA for ~24 hours while investigating this hasty deactivation.

PLease advise Recovery Instruction ASAP.

Thank you

Scott Hathorn

Mountain View Motel & RV Park

Joseph OR

P.S.  Microsoft used to have a Tech Support Hotline.  What happened to that?