Hotmail is only a machine which refuses to talk to mine machine.

Yes, I'm human, I forgot my password, and then also forgot the answer to my security question, which leaves me up the creek, unless someone can come up with a way to actually contact a 'hotmail human'.  Do you think there is anyone out there?  Or is this simply a case of one machine talking to another, with no hope for a real person to pass an invisible cyber barrier?  Now, despite being an imperfect human, I'm not totally hapless because I managed to fill in the 'form' with recent contacts and email titles, but time after time again, no matter whom I try to contact, the whole thing is just thrown back to me.  OH for a real hotmail person to talk to!  It isn't going to happen is it?  Hotmail is just a massive michrochip, pre-programmed by aliens to send us all insane.  So, somewhere out in cyberspace hover messages from real human beings sent in good faith to this frustrated little soul who simply can't access them.  It's all my fault, I suppose.  Anyway, after my wingeing, can anyone help me?