Hotmail account still blocked after official ID faxed; adult verification

My Hotmail  account (mw*****@hotmail.com) has been blocked by Microsoft because of incorrect birth information (adult verification needed). I faxed my official ID and all other required information to Microsoft at 1 (425) 936-7329 to prove that I'm an adult user. That was two days ago. My account is still inaccessible. How long does it take MS to process the issue? How do I know if MS has received my fax? Is there any way to track the progress? Am I going to lose the whole account if it's not active over a period of time? It's my work email. I can't afford keeping missing important messages like this. Please help. This is urgent.