问题 提问于 2013年9月21日
Ok, so all of my problems stem from when ever I try to do anything on xbox live it wants to verify my email and password. I do have xbox live and it is paid for. I had forgotten my hotmail password and security question, tried the "I can't use any of these
options" and it failed. They sent me a message that "Unfortunately, our automated system has determined that the information you provided was not sufficient" and "We have taken the additional step of blocking your account".
I can't remember all the information because I set up that account more than ten years ago. Then I went on the community forum and posted a message on one where other people were having the same problem as me, no reply.
On the 19th I was able to get a message through to the Microsoft support site, the only help they could give me was to tell me to do the exact same steps I had already taken. Actually I just looked again and they wanted me to
"log in to my account and edit my first and last name" which kind of pisses me off because that means there not even reading what my problem is. I just need to switch my xbox live accounts email to gmail and I will
never have this problem again.
I have the account I need to get into, the Account Recovery Request number, and the Microsoft Support Request ID. Please actually read my message and tell me what I need to do.
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