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归档帖子，发布于 2013年7月25日。 产品：Hotmail（已停止开发）。 其中的信息可能已经过时。

本帖暂无中文翻译，以下为英文原文。

问题 提问于 2013年7月25日

Hi - Please Help - my account was hacked a couple of weeks ago and i have been unable to log in since.

 

i have been dancing around trying to reset my account for the last 2 weeks - i have followed link after link and filled in form after form and am getting nowhere.

 

the recovery email address was for a firm i no longer work at so theres no chance of me being able to use that address.

 

i have provided as much information as i can remember including: last passwords / folders created / last email add sent to / subjects etc - but i continuously get the following email:

 

"We recently received a request to recover your Microsoft account **********@hotmail.co.uk. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership"

 

I DO NOT HAVE ANY OTHER INFORMATION !!!! - IS THERE ANY WAY I CAN SOLVE THIS ????

 

regards.

 

 

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