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Help with accessing my account after purchasing products

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归档帖子，发布于 2013年8月28日。 产品：Hotmail（已停止开发）。 其中的信息可能已经过时。

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问题 提问于 2013年8月28日

I purchased Microsoft Office Home & Student a few months ago.  Now I need to download it to my daughters new laptop I am unable to access my Microsoft account.

I rang Microsoft store purchases and questions on 0800 0260329 and they have checked my order and confirmed that the personal email address I am using was correct to the order.  But I am unable to log in with this address.

 

I have tried using the re-set password and it comes back with the message "The Microsoft Account is incorrect.  Please try again"

 

Can you please advise on how I get access to my product?

 

Thank you

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