help my account has been hacked I have tried all recovery options and password resets and spoke to people only to get no where recovery ticket number 1216430034

Can someone please recover and assist me and stop giving me the run around. I have important informstion in account  and I need to recover.  The assistance for account recovery is rather annoying and frustrating everyone keeps sending me back to form . Useless. Please help. Desperate to recover . Please anyone help.