help

I am unable to reset my account (removed email address for security reasons) because my password has been changed and whoever is responsible has added an address do*****@hotmail.com as a reset address. I have tried to reset this account several times by filling in the form in which i put in the recent subjects of my mails, my recent password, recent addresses i sent emails to etc but it always comes back unsuccessful. i used a different name and D.O.B when i opened the address some years ago. i never put on the do*****@hotmail.com address, or any other reset address. Your address requires a password, which i do not have. I need to regain access to my account. Please help. do you need further info?