wonder if anyone can help! My wife's facebook account was hacked last thurdays at 7.06am and her passowrd was changed so she can gain access, she tried to do a password reset but the hacker has also got control of her hotmail.com password somehow. We have tried all ways to get facebook to reset the password but with out access to her hotmail we are stuck, the hacker is logged onto her facebook as i can see their online in my chat.
The worst part is I think this is a ex friend who has done this. we are concerned about the content of the facebook page as it has numerous pictures of our 2 yr old daughter on there and don't want them used for anything god forbid.
I have tried to reset her hotmail password but she set it up when she was 14 (now 27) so god knows what she put down as her 1st car! and to make it worse the form to fill in asks for who she sent an email to, subjects of email etc and what her xbox account is - the email is an old one that she hasn't used for ages (years) so we don't know what to fill in, 2 attempts now and email back to say she cant be authenicated.
Any help or guidance would be much appriciated as she is very upset
Thanks
MB
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