Forgot my password to account

I have forgotten the email password to my Hotmail account.  It stated that the answer to my security question was wrong, which it wasn't.  It will only text the code but the phone # listed is a home phone that doesn't accept text.  I have done the request form 3 times with no response.  I have now had to create an outlook account just to contact you.  How do I get my account back.?   *** Email address is removed for privacy ***.   I had to change the password 3 times lately as I have had my whole email contacts sent items that I did not send.  Since the last change I forgot what it is.  I can still access the account from my ipad but it only keeps the last few emails.