问题 提问于 2013年8月20日
I received a message: Final update on your ###hotmail.com account recovery request. But I would like to try to provide more information to access my account. Perhaps, I was not supposed to use the Spanish accents on the verification form?
I am in the U.S. and I am trying to help my friend in Mexico recover the password to her hotmail account. I received the final update notice from Microsoft but I think I may have entered the information wrong on the verification form. Should I use Spanish
accent characters or not? Should she fill out the form in Mexico or does the location matter? Can you provide a link in Spanish that she can use to try to recover her password or access her account.
I email account she had linked to the account for recovery purposes is not longer active. I am not sure how to enter the phone number for a single use password. I tried picking Mexico from the drop-down menu and then entering her cell phone number but
that didn't work.
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