Emails from Kixeye.com

I am waiting on  several important emails from the domain Kixeye.com, their forum says that they're currently being blocked from sending to Hotmail.com addresses, I'm not sure why this is but is someone looking to resolve this? I can assure you they're a legitimate company and I know I have never flagged them as spam or phishing and that the emails I'm waiting for are not going to my junk folder. Any updates on this would be greatly appreciated as I am a customer of theirs and email is the only form of contact we have unfortunately. I am currently unable to use the services they provide and am waiting on their responses to my issues. Thank you...