Last night I received an email from a reliable email which took me to a Window's screen asking me to verify my email. Stupidly, I entered in my pw (the screen looked like the new Windows screen ). I knew within sec.s I had been hacked as I started to get emails from friends asking if I had sent this particular email.
I proceeded to send out to ALL my emails a "SPAM Hack Alert" telling all my friends to not answer the email sent by the hacker. Once I did this I signed off. When I went to go back on later last night I received a screen that read "Somebody may be using your account" and that I was to verify that I was whom I said I was. I have tried various ways to verify myself and still I can't get into my account. I am frustrated, and sick to my stomach that I could loose my files. I have a year's of files from my husband while he was away in Afghanistan that I could potentially loose.
I really need help as I am not super computer savy. I have had this account for years and never changed my pw. We have moved around over 3 times in the last 10 years I am not sure anymore some of the information the computer is asking me as it was so long ago since I set up the account.
Is there anyway I can get a person on the line to help me through this as I feel I am going around in circles.
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