问题 提问于 2013年8月3日
My email account was hacked and all the recovery info changed so I cannot get back in. The hacker changed my password, alternate email address, phone number, security questions, etc. They proceeded to send an email to my contact list stating that
I am out of town and my purse was stolen and I need money. I am in fact on vacation right now so this email is quite believable to some of my contacts. I only hope they have not responded to this scammer. I also have important bank account info in my email
(I realize this isn't smart) that I'm afraid the hacker now has.
The first day I could not attempt a password reset because the system told me I'd already done it too many times and to wait 24 hours. I then submitted a support request and did not receive a response at all. It has been over 24 hours. I have since tried
to recover my account again and sent the validation form. I got a response rather quickly that it couldn't be verified and to try again. I tried again and now the response was that I should just make a new account. I tried to use the chat function and both
times the customer service team could not help me. I sent another request for support.
Who can I talk to? This is getting to be ridiculous that no one can help me reset my account so I can advise family that I was hacked and try to salvage my account. Letting a hacker have all my info for this long is unacceptable and no one at Microsoft
seems to care about this security issue. It has taken me a long time to even get this forum post to work. It keeps telling me to try again later.
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