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Email folders disappeared when computer updated

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较早的帖子，发布于 2015年12月31日。 其中的信息可能已经过时。

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问题 提问于 2015年12月31日
On 16.12.2015 I complied with an online request to update my Lenovo desktop computer. When this operation was complete I could not see or access my personal email folders. Telephone contact with BT, my email provider,  eventually led to them pronouncing that the folders cannot be retrieved. Similar contact with Lenovo led to use of the Restore facility in the computer. This also failed to achieve my objective. Can someone please suggest further action I might take?

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