difficulty in opening account

i m unable to open my account for last some days...it displays that it looks like this album is empty..i don't know what is the problem.i consulted to the sky drive support because earlier they said some contents of my account is creating violation against terms & condition of skydrive/microsoft. They replied me that they have checked it and they didn't find any violation with my account and suggest me to contact http://answers.microsoft.com/en-us for my problem. Please do the needful. I need my data to be recovered as soon as possible. As far as my information i didn't have uploaded any data that can cause violation to terms & conditions of the Microsoft or skydrive itself. So please request you to help me out to recover my data.