Database was not shut down cleanly

Split from this thread.

I will be happy to assist you in resolving your issue with regard to being unable to open email messages in Windows Live Mail.

It is possible that Mail.MsMessageStore file was corrupted. Please follow the steps below on how to repair the file:

1. Restart the computer (this is to ensure that Live Mail is fully shut down, and that none of it's components are in use when the computer starts)

2. Click Start, type CMD but do not press enter

3. You will see cmd.exe in the search results, right click on it and select Run as Administrator - type your admin password if asked, and if UAC pops up asking permission, allow it

4. You should now see the command prompt, with the following displayed:

Microsoft Windows [Version 6.1.7600]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:Windowssystem32>

5. Copy the following (press Ctrl+C):

esentutl.exe -d "%userprofile%AppDataLocalMicrosoftWindows Live MailMail.MSMessageStore"

Note: the "" are necessary

6. Right click in the command prompt Window, and select Paste, so you now see the following:

Microsoft Windows [Version 6.1.7600]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:Windowssystem32>esentutl.exe -d "%userprofile%AppDataLocalMicrosoftWindows Live MailMail.MSMessageStore"

7. Press enter. esentutl will now defragment the Live Mail database file

8. Once done, you can close the command prompt, and restart the PC again

Hi , i had the same problem as above and followed the instructions and the following fault came up. 

Operation terminated with error -550 (JET_errDatabaseDirtyShutdown, Database was

 not shutdown cleanly. Recovery must first be run to properly complete database

operations for the previous shutdown.) after 0.124 seconds.

can you help ?