问题 提问于 2012年6月24日
After installing and later reinstalling Microsoft Office for Mac 2011 on my new MacBook Pro, my Outlook worked fine.
However, yesterday I reinstalled again using the same DVD on the same computer and Outlook now no longer works.
It says: “Could not change to that identity. An unknown error has occurred in Outlook”.
When I press "OK", it then tells me to "Select an identity".
There is only one identity showing, which is "Main identity".
When I press "OK", it goes back to the previous error message, and so on, backwards and forwards between the two messages, and Outlook never opens.
Can anyone help? Thanks.
Jonathan
撰写回答