问题 提问于 2013年8月2日
I am trying to close my 67 year old mothers e-mail account since it was hacked yesterday. When I try to close the account it says that billing information must be closed out.
- You need to cancel any paid services or Microsoft Points account associated with your Microsoft account.
- You need to deactivate your Hotmail account. Once you've done that, your Microsoft account will be closed automatically after a period of inactivity.
It will not work because the "billing" has not been cancelled
To close your Outlook account, you must first cancel your billing service. Go to Microsoft Account and Billing Services at https://billing.microsoft.com.
So I'm just trying to get this account closed for my mother so that people will stop sending solicitation e-mails in her name. Please help, as this situation is extremely frustrating and phone and chat support has been far
less than helpful.
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