问题 提问于 2013年7月22日
Hi,
As part of resolving a previous issue, I had to create a new live account. As a result, I now have a redundant live account that I'd like closed (I need the email released). I've tried to do this through the account.live.com - close account method, but it tells me that I need to cancel those non-existent subscriptions & services that I haven't got.
It seems I am not alone in this issue and the suggested method is to create a thread to get it resolved, so here it is.
The account to close is this one I am writing from. It has no payment methods attached, not outstanding bills or credits, no subscriptions, nothing attached to it other than my email.
Thanks for your help,
James
As part of resolving a previous issue, I had to create a new live account. As a result, I now have a redundant live account that I'd like closed (I need the email released). I've tried to do this through the account.live.com - close account method, but it tells me that I need to cancel those non-existent subscriptions & services that I haven't got.
It seems I am not alone in this issue and the suggested method is to create a thread to get it resolved, so here it is.
The account to close is this one I am writing from. It has no payment methods attached, not outstanding bills or credits, no subscriptions, nothing attached to it other than my email.
Thanks for your help,
James
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