问题 提问于 2013年10月15日
Hi
This is a problem which started recently - prior to this my son had no problem getting to his email. Currently, when my son logs in to his email account (hotmail), rather than being taken to his inbox he encounters this message...
Your account is not ready
It looks like your parent hasn't finished setting up the Family Safety settings for your account. Click "Go to Family Safety settings" to finish the process and get into your account.
I have checked my Family Settings and cannot find anything that would indicate that he is blocked and do not see any type of request that I need to approve in order to allow him email access. So I am not sure what to do next.
I have searched the community and see many instances of this problem and from what I see it requires some back and forth with support involving some private details. Would it be possible to begin this process?
Thanks
撰写回答