问题 提问于 2013年10月8日
I'm trying to sign in to Xbox Live. I have a paid subscription, however my Microsoft live account has been put on hold for security reasons. I can't verify via email because the email associated with my live account no longer exists. I created the account
in high school (7 years ago or more) and that email has been deactivated for years. I know my login credentials but I still can't sign on to Xbox Live because my Microsoft Live account has been put on hold.
I first filled out an ascr form. That didn't work. I then spoke to a Xbox Live representative on the phone. Since I had attached my cell phone number to the account, he was able to send a Microsoft Support Code via text. In conclusion, he told me this
was a Microsoft account issue - not a Xbox Live issue. He told me to contact Microsoft support via the online chat support. I spoke with a representative from the chat support and he told me that The Online Safety could resolve my issue. He escalated my case
to the safety team and I got a response the next day. Alice from the Online Safety Team said, "I have determined that the Microsoft Account Public Moderators can best address your concern. They are experts in your field of inquiry and would be in a better
position to address your concern."
So now I'm here and just as lost as when I started this process, help please!!
Ideally I would like to regain access to my account and be able to change the associated email or at least add my current email as a means of account security.
The affected account is:
*** Email address is removed for privacy *** (Email account no longer exists)
The reference code I got from chat support:
1219561289
Please help!!!
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