Can’t seem to get hotmail to reset my password. i have created new 2nd acct for hotmail to email reset password. but keep getting denied

I created a hotmail account before MS aquiring the company and had a password that worked.  Recently with Live login, I had to change password.  The phone number has changed and as a result I created a 2nd acct for hotmail to send me reset password instructions.  In the long questionnaire, I responded to as much as I could remember.  I even entered old password that worked fine and secret question and I still get denied.

Is it because hotmail has deleted the account and this is thier way of saying you are denied?

I need someone to email me and explain.  I have too much information stored on my email folders and need to recover it. Obviously my second account has my name and info, so I can't be fake.  At some point you have to belive the person is genuine if security question and old password is answered.

my 2nd account is <removed by the moderator> or you can also reply to <removed by the moderator> which I believe was my alternate email.

Thanks you

Farid