问题 提问于 2013年7月24日
Hello,
I believe my account was hacked about a year ago. Now I've tried the standard methods of resetting my password and sending in the account recovery form.
One of the problems is that I no longer have access to the email which was used to create the account. I also have no idea what the answer to my security question is. I didn't write it down when I created it - - guess I should have.
However, I have been able to send in the account recovery forum successfully. It looks like Microsoft was able to validate that I am the owner of my account, but then only sent me a link to reset my password.
The email reads:
Thank you for your request. Your Microsoft account (*****@************.com) was created using an email address from a provider other than Microsoft. To reset your password for
this account, follow these steps:
- Click here for the Microsoft account password reset page.
- Select an option and click "Reset your password".
- Enter your Microsoft Account, then enter the security characters, lastly click "Next".
- On the following page, select "Email me a reset link" and then click "Next".
- A reset link is now sent to your email address.
It lets me send myself an email to reset my password, but as I stated earlier, I no longer have access to that email.
I need a way for the email address to be changed so that I can reset the password on my new email address. If possible, I would like to change it to the email address I'm using right now.
Please, I've been trying to get my account back for about a year now.
BTW, I got that email about an hour after I submitted the recovery form, so I was very pleased about that.
Thank You
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