cant open email account

Once again, Microsoft appears to be doing their own thing ie changing Hotmail to switch over to outlook at least this is what appears to be and now we all are having issues obtaining our emails This is not only frustrating and taxing to each and every customer it would be nice that a simple statement or fix be available. Only thing I got is unable to open out look at this time. I got looking and found another statement that all Hotmail would end in August and all email would be archived? What is a customer to do? If I change email how would I recover my archived email under a different user name? any thought? appears Microsoft never put any thought into this before implementing. Again what is a customer suppose to do? Forget sending me an email with an answer it don"t work!