can’t cancel account. “Cancel paid accounts”

I have been trying for some time to close my hotmail account. This has led me from discussions with billing support, to conversations with Xbox and back here again. I have been trying to do this for more than two weeks now and i"m constantly receiving a message that I must "cancel paid accounts." I have ensured that all paid accounts are closed and still cannot get my hotmail account to close. This is in reference to *** Email address is removed for privacy ***. Please assist me.