Cant access Xbox live

Ok so ive been having this problem for a MONTH now, and i NEVER had this issue since owning the Original Xbox, and now i cant access my account because of the password, i never had to sign in so many damn times and my xbox would never had to ask me for my account info or my password but now i cant access xbox live because of this, ive been trying for 3 weeks now to get get my account recovered and to my Surprise, Microsoft is **** up and NOT helping me with this, I spent so much money on getting year subscriptions and and i havent been able to use it last 2-3 weeks, i get on for a day and then the same bullshit happens again, id like to talk to someone in customer service than rather sit on my **** and wait for a reply Via email, because either this gets resolved or you'll lose another customer. hate to be rude but this is complete bullshit. wasting my money on something i cant even use.