问题 提问于 2012年9月16日
I have an active Hotmail account, that I have had for almost 20 years, and which I can still access on my iphone.
However when I recently tried to sign in, it said I had either entered an incorrect password or didn't have a microsoft account.
I understand that Hotmail's transiting to Microsoft, and I assumed that I needed to sign up to a new microsoft account in order to access my hotmail account.
However I now appear to have a a completely new hotmail account - with the same address as my old one.
And I can't access any of my old emails (other than via my phone).
This is seriously the worst why to transition customers to a new service. I have now spent several hours trawling through online help blogs which don't seem to address the question that I'm sure millions of hotmail customers are asking.
The explanation to customers about what is happening and what they need to do to continue to access their service is terrible.
Please explain how I can access my inbox to my hotmail account.
regards
jaquiet
However when I recently tried to sign in, it said I had either entered an incorrect password or didn't have a microsoft account.
I understand that Hotmail's transiting to Microsoft, and I assumed that I needed to sign up to a new microsoft account in order to access my hotmail account.
However I now appear to have a a completely new hotmail account - with the same address as my old one.
And I can't access any of my old emails (other than via my phone).
This is seriously the worst why to transition customers to a new service. I have now spent several hours trawling through online help blogs which don't seem to address the question that I'm sure millions of hotmail customers are asking.
The explanation to customers about what is happening and what they need to do to continue to access their service is terrible.
Please explain how I can access my inbox to my hotmail account.
regards
jaquiet
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