我要提问
Windows Live Mail

Can’t access hotmail account because a hacker turned on 2-step auth

待回答 0 个回答

归档帖子，发布于 2014年1月13日。 产品：Windows Live Mail（已停止开发）。 其中的信息可能已经过时。

本帖暂无中文翻译，以下为英文原文。

问题 提问于 2014年1月13日
My friends account was hacked (password was found out, account was used to send money requests). The MS Online Safety team investigated the issue (I have the case #). After they investigated, they (understandably) said that they need to temporarily suspend the account.

They said that my friend could get it back after a little while using the standard recovery options. He doesn't have access to the recovery emails or phone number, so he opted to enter information about the account. When he does that, he gets an email saying that recovery is not possible with that method because 2-step authentication is enabled. He never enabled 2-step auth, so maybe it was enabled by the person who accessed his account.

What can he do to get access to his account again?

Thanks.

暂无回答

撰写回答

您的邮箱地址不会被公开。请勿发布密码。

This site uses Akismet to reduce spam. Learn how your comment data is processed.

1-(800) 816-1003 Hotmail Support Phone Number 24*72016年11月10日 SkyDrive Has Stopped Working; Error During Installation2013年9月6日 WLM, no outgoing mail in Forward reply or Email Message.2014年2月17日