Cannot open photos with Photo Gallery

待回答 0 个回答提问于 2014年5月16日

归档帖子，发布于 2014年5月16日。 产品：Windows Essentials（已停止开发）。其中的信息可能已经过时。

本帖暂无中文翻译，以下为英文原文。

问题提问于 2014年5月16日

Photo Gallery ran perfectly until a week ago. Now, 99% of the thumbnails have been replaced by 'a pic of an orange marigold broken in 4 pieces' and I cannot open any of these photos. The message error says "Photo Gallery cannot open this photo or video. The file may be unsupported, damaged or corrupted." I have tried 'system restore' and many other suggestions offered such as

http://support.microsoft.com/mats/windows_photo_and_slideshow_diag/en-us

http://support.microsoft.com/mats/windows_file_and_folder_diag/

I also 'repaired' Windows Essentials. I have set the default program to Photo Gallery.

None of these actions have corrected the problem.

Can you please help me with this problem? Many thanks!