Windows Essentials

Cannot login to Family Safety webpage

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归档帖子,发布于 2014年8月20日。 产品:Windows Essentials(已停止开发)。 其中的信息可能已经过时。

本帖暂无中文翻译,以下为英文原文。

问题 提问于 2014年8月20日

I'm sorry if I've posted this in the wrong spot but  Family Safety doesn't appear as a product of Windows Essentials...

Quesiton:

For some reason I cannot log into the family safety controls webpage (https://familysafety.microsoft.com/)

I see the web browser trying to do something, it switches between the following two URLS 3-4 times before giving up;

https://familysafety.microsoft.com/?wa=wsignin1.0

https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=12&ct=1408500875&rver=6.4.6456.0&wp=SAPI&wreply=https:%2F%2Ffamilysafety.microsoft.com%2F%3Fwa%3Dwsignin1.0&lc=3081&id=286847

When it does give up I get the following error message;

"Sign In:   Something went wrong and we can't sign you in right now. Please try again later"

There is not much other info on the webpage other than a picture of laptop with "your account, our priority".

I've been trying to log into the family safety controls for 24 hours now with the same result each time.

I've tried using Internet Explorer, Mozilla & Chrome browsers, same result each time.   I've tried two different locations, home and work.

My email and password are correct;  I can log into mail.live.com using the same credentials which for what ever reason still works.

I just cant access the family safety controls on the website.

Anyone have any ideas?

Matthew

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