Cannot get into my live email – takes me directly to outlook

I have been trying since November 28, 2015 to get into my live.com email account.  It always takes me directly to outlook mail (preview) page.  I have spent over 12 hours doing online chat with Microsoft Tech and each one keeps sending me to another with different service request numbers.  Each person has me repeat the same issue and I am totally disgusted with Microsoft help!  I am losing money, as this email account is where I get rewards for doing surveys.  They've all told me the emails from that account would be automatically transferred to Outlook.  NOT!!!  Does anyone have an answer and can help me?  I am so disappointed in Microsoft - I thought they were a top notch company and instead, I am getting passed around and there seems to be no one who can resolve my issue. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!