问题 提问于 2013年8月20日
We are getting Outlook Calendar notifications to our business email address. This was set up by an ex employee. When I go to reset the password on the Outlook account I am told "The Microsoft account you've entered does not exist". How do we stop these
notifications?
I have just spent a VERY frustrating 3hrs via the live chat with Microsoft.
His questions & my answers:
Q. What is the account?
A. I am entering the email address that the notifications are being sent to. I did not set up this account so this is the only guess I would have.
Q. What is the password?
A. I do not know the password. I did not set up the account. I am trying to reset the password.
What I have tried:
I have clicked on the Reset Password option on the Login screen.
I entered the email address that is getting the notifications.
The message appears in red "The Microsoft account is incorrect. Please try again."
My questions:
Is there a way of back tracking the Account Name to an email address? Because this account name appears to be different to the email address that is getting the Notifications.
Is there another way to stop the Notifications and/or close the account?
Any help on this one would be highly appreciated. I am very frustrated by the whole matter :(
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