问题 提问于 2013年8月5日
I have an email account that I can currently access.
I had another account that was linked to this account for several years.
Microsoft removed the linked accounts and I have forgotten the password.
I have tried to verify my ownership to this account but the validation email linked to the forgotten account is my ex-girlfriends and we are no longer on speaking terms. I cannot find a way to change this email address.
I have also submitted several forms to validate my ownership, completing the forms with 100% correct information. I know this information is correct, however the automated process does not validate my ownership.
I have now submitted two support tickets via Microsoft Customer Support (@css.one.microsoft.com), but when I get a response and click on the link to view the incident, I get an error: *** Email address is removed for privacy *** cannot view this incident.
I have contacted Microsoft Support and they have told me that I cannot speak to anyone regarding this issue, and that I must resubmit the same form I have already submitted 4 times!
Please advise how I should resolve this issue.
I had another account that was linked to this account for several years.
Microsoft removed the linked accounts and I have forgotten the password.
I have tried to verify my ownership to this account but the validation email linked to the forgotten account is my ex-girlfriends and we are no longer on speaking terms. I cannot find a way to change this email address.
I have also submitted several forms to validate my ownership, completing the forms with 100% correct information. I know this information is correct, however the automated process does not validate my ownership.
I have now submitted two support tickets via Microsoft Customer Support (@css.one.microsoft.com), but when I get a response and click on the link to view the incident, I get an error: *** Email address is removed for privacy *** cannot view this incident.
I have contacted Microsoft Support and they have told me that I cannot speak to anyone regarding this issue, and that I must resubmit the same form I have already submitted 4 times!
Please advise how I should resolve this issue.
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