问题 提问于 2013年8月7日
How do I cancel my ad-free outlook subscription but not my basic hotmail? Every time I try it puts me into the help section then comes up with nothing? If I finally do find the way to cancel the paid subscription will I still get to keep my email account
but just as the basic one? I have a lot of important emails etc that I need to keep in there.
Also, I got a notice that it was renewing and tried to cancel it then, but couldn't. Then it renewed automatically but was with an old defunct credit card which had expired - I got a notice that it had expired so was expecting some contact, hoping then
I would be able to cancel and resolve but I didn't. Now under transactions it shows that it was paid, how can this be? Will it have reactivated my old Credit card? I hope not, as it's from the UK and I'm now living in New Zealand! I have a wee baby in the
house so don't have time to spend hours searching for something as simple as cancellation and I don't see how keeping it so vague and hard to do can be legal at all. It should be a simple and transparent process!
Many thanks in advance for any advice offered...
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