问题 提问于 2013年8月27日
Hi there,
Please please help,
Please see below message:
It looks like someone else might be using your account
To help you—and only you—get back into *** Email address is removed for privacy ***, we need to verify that it's yours.
I have filled out the required form 5 times and I keep getting emails back saying that 'the information I have given was not detailed/good enough and my account is still blocked' however I cannot be any more detailed as I was recently hacked so the last
emails sent by my account were not from me. I have of course changed the password to prevent this happening again.
I understand for security reasons that is a helpful in some cases but this is my only email address and I have been using the same one for over a decade. The 'backup' email address you keep emailing was an old one that I have since deleted.
I have created this email '*** Email address is removed for privacy ***' only as a way to contact you for help regarding my actual email address.
My main email address is *** Email address is removed for privacy ***
I would be very grateful if you could help me asap as I am relying on my work email address at the moment that I only have access to during working hours.
Kind regards,
Lisa-Marie.
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