问题 提问于 2013年9月20日
My wife's account being hacked and she has filled up the questionnaire to request reset of her account.
But she received Microsoft's email in her alternative email saying:
" Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know."
So what other way can she retrieve/ reset her hacked account?
Thank you for your attention.
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