问题 提问于 2013年8月19日
Hello, could someone please help,
I have a very big problem with my Hotmail account, it firstly got hacked and has been sending out spam emails to people, i know this as my friends have told me, i tired to sign into the account and the password had been changed, i tried to enter it a few times which got the account blocked.
I have had this email address for such a long time i do not remember any of the information, such as the secret question, or any other information i may have wrote, so when i am trying to confirm the account is mine i cannot as i do not know the details.
Also the other email address i wrote down when i opened the account is a really really old one that i have not accessed for years, so Hotmail is saying it will send my reset password to this account, which i do not have access to.
I put in my boyfriends email as an alternative for a reset password to be sent to him when this all first happened, but because i do not remember the secret question or any of the information i wrote when opening the account, it will not send a password to him.
I am very stuck and frustrated, this account is one i have used for many years and i have a lot of important things linked to this account and important emails in it, it is the email address i have given out for anything that has ever been important in my life! So i really need to gain access! i have been blocked from it for nearly 3 weeks now and i don't know what to do
Anyone have any ideas?
Thanks so much
I have a very big problem with my Hotmail account, it firstly got hacked and has been sending out spam emails to people, i know this as my friends have told me, i tired to sign into the account and the password had been changed, i tried to enter it a few times which got the account blocked.
I have had this email address for such a long time i do not remember any of the information, such as the secret question, or any other information i may have wrote, so when i am trying to confirm the account is mine i cannot as i do not know the details.
Also the other email address i wrote down when i opened the account is a really really old one that i have not accessed for years, so Hotmail is saying it will send my reset password to this account, which i do not have access to.
I put in my boyfriends email as an alternative for a reset password to be sent to him when this all first happened, but because i do not remember the secret question or any of the information i wrote when opening the account, it will not send a password to him.
I am very stuck and frustrated, this account is one i have used for many years and i have a lot of important things linked to this account and important emails in it, it is the email address i have given out for anything that has ever been important in my life! So i really need to gain access! i have been blocked from it for nearly 3 weeks now and i don't know what to do
Anyone have any ideas?
Thanks so much
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