Activate account

     I'M new to Windows 8 and was told by a Microsoft technician that my Microsoft account was inactive. Could you activate my

 account and tell me my old password so I can access my apps on my start page or fix it so I can create a new password.

                                                                              Much Thanks,

                                                                          Bill Obenauer

                                                  P.S.-- When I used my Verizon.net e-mail address to create a new account it said it was inactive.

                                                            When I used my Verizon.net e-mail address to access an app from my Start page,

                                                             every password I knew was incorrect. I'm not sure if I used to have an account with Microsoft.