Account verification issues

I pay for my Xbox live account to watch netflix When I turn on my Xbox and try to sign into my account it says my account is blocked. So I went onto hotmail and tried to access my account and it said it needed me to verify that I was the owner of the account (even though I had the correct password). I filled out about three of the verification forms and they all came back saying they could not confirm that I was really the owner of the account. The problem is I haven't actually used this e-mail in months. I have no idea who I last e-mailed or what it was about, I don't think I even created any new folders either. It also gives me another option of emailing "s******@hotmail.com" which is the hotmail account I am locked out of, so that doesn't really help.

I would make a new account but the pre-paid card I bought is already linked to my account that I am locked-out of. I tried to change the password several times and was successful. I was given the option to get a text sent to the phone I had put in to contact me when I first signed up for my hotmail account and get a reset code for my password. The code was successfully sent to my cellphone and I changed my password. This did nothing, I am still locked out of my account. I keep filling out forms and they all come back the same. I don't know how else to prove it is me, but it is me. I don't understand why they can't also send a verification code to my phone if they can send a password reset code to my phone. I also remember answering a security question when I first signed up for this account, I think I would remember the answer to this much better but I was never asked it. I have been sent many different links of different articles and posts on this website and none of them are applicable to my situation. I need my account unlocked and I cannot fill out a form of what my last four passwords are (because I honestly don't know). 

I need access to my account. Someone please help!!