“account temporarily blocked”…I was told my account was hacked, I’ve changed passwords, emailed global escalations then the abuse team and never heard back

Why can't I access my emails? I was told my account was hacked, told to change passwords, told to contact the global escalations team, told there was a terms of use violation, and to report the abuse but never got a response? Why can't I access my email for 48 hours like the terms say? I've changed passwords multiple times and have spent hours on the phone with microsoft people. This is so frustrating! Its been a month and no reply from the abuse team. Your mission statement speaks of helping people and providing accessibility... I'm waiting!