问题 提问于 2013年9月24日
Basically my account that's linked to my Xbox Account has been temporarily locked due to repeated incorrect password attempts. I NEED to get this unlocked so I can atleast transfer my Xbox account to a newer e-mail address.
I've tried filling out the survey but it's nearly impossible to answer because I haven't used this e-mail account for sending e-mails in a very long time, I've also tried seeking assistance from the help desks and they forward my problem to "senior support" but then they close my case without even reviewing it.
I have an e-mail address to send the verification code to, but that is also locked. Then the second locked account has another e-mail verification but that e-mail address is no longer available so it's just a dead end to follow that route. However, I do know that the first locked account is the verification e-mail for an e-mail that I can still access, so I was wondering if there was SOME WAY of reversing the process.
This is very important as I have spent a lot of money on my Xbox account and the help desk isn't getting me anywhere, they just keep closing my cases and ignoring me.
I've tried filling out the survey but it's nearly impossible to answer because I haven't used this e-mail account for sending e-mails in a very long time, I've also tried seeking assistance from the help desks and they forward my problem to "senior support" but then they close my case without even reviewing it.
I have an e-mail address to send the verification code to, but that is also locked. Then the second locked account has another e-mail verification but that e-mail address is no longer available so it's just a dead end to follow that route. However, I do know that the first locked account is the verification e-mail for an e-mail that I can still access, so I was wondering if there was SOME WAY of reversing the process.
This is very important as I have spent a lot of money on my Xbox account and the help desk isn't getting me anywhere, they just keep closing my cases and ignoring me.
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