问题 提问于 2013年9月29日
Hello, I can no longer login to my account. The account is *** Email address is removed for privacy ***. When I login, it says I need to verify my account, however the only email address it lists to verify with I no longer have access to. I filled out the questionnaire, and received
a response with a password reset link. Here is the text of the email.
Thank you for your request. Your Microsoft account *** Email address is removed for privacy *** was created using an email address from a provider other than Microsoft. To reset your password for this account, follow these steps:
- Click Here for the Microsoft account password reset page.
- Select an option and click "Reset your password".
- Enter your Microsoft Account, then enter the security characters, lastly click "Next".
- On the following page, select "Email me a reset link" and then click "Next".
- A reset link is now sent to your email address.
Should you require further assistance, please visit the Microsoft account Support Pages.
The account recovery request with issue number 103011621 has been closed.
I reset the password again, and when I logged in it took me to the same page that says I need to verify my account, and again it only lists the email I don't have access to anymore, so it says I need to do the questionnaire. It's just taking me through a never ending loop and I'd like it to end.
Thanks for the help.
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