account hacked bank account accessed

i have been trying to get microsoft to respond to my account being hacked for weeks now. i have tried the account recovery option several times but whoever hacked the account changed the information. microsoft has just not responded to this issue, and it has now been weeks. my bank accounts have now been accessed, and i have requested that, if I am unable to regain access to the account that it be deleted but again, no responses.

I need an agent to contact me immediately to resolve this.